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Recommendations

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"I had the pleasure of working with Vicky while managing telemarketing operations at Guthy-Renker. Vicky's expertise in directing Convergys' account team and operations was a key factor in Guthy-Renker's success and ability to handle rapid growth. Always working to push the bar higher, Vicky's extensive business knowledge and client focused approach were key factors in the development of a long term partnership and increased sales activity. As a business professional, there are none better. Vicky is a proven leader and a pleasure to work with." 

(From former client Tim Couture, Director, Customer Service -- recommendation as seen on LinkedIn).

"I had the pleasure of working with Vicky for most of my 24 years at Convergys and its predecessor companies. Vicky has a unique combination of call center operations and client management expertise across many industry verticals along with the ability to work with her clients and internal support groups to accomplish whatever needs to be done. I worked closely with Vicky as she coordinated emergency telethon projects (the 9-11 national telethon being one) involving clients, multiple other call center companies, and several Convergys call centers.

Her ability to pull things together on time and with her usual high quality, under extremely stressful circumstances, while always making the client feel confident, sets her apart. Her knowledge of the inner-workings of the call center and agents, along with her knack for strong customer service, will be a great benefit as she begins her consulting practice. I highly recommend her to anyone looking for help with call management and agent performance. Vicky is the best!" 

(From former collegue Dan Dineen, Vice President, Global Network Services -- recommendation as seen on Linkedin).

"For many years, in my roles as Director of Operations and Director of Client Services, I had the privilege of working very closely with Vicky Walz at Convergys, in her roles as VP of both Customer Service and Operations. Her professionalism and team approach were admired by all who came in contact with her. And her results were exemplary. She was meticulous at following up to insure the training was successful and the needs were being met on an ongoing basis. She worked tirelessly to be inclusive, so that people felt they were a valued part of the team and were eager and ready to support new ideas and ways of doing things. Vicky also worked to consistently deliver world class service and conversion in her centers. To that end she was hands-on, working with all the supporting resource units at all levels. She would take all the information she gathered,identify opportunities for improvement, then develop processes and training plans to enhance performance in those areas of opportunity. She continuously researched best practices across the company and in the industry and brought enhancements to the teams to help take Operations to the next level . One of her key objectives was to develop people..not only in their existing job but to get them in position for their next job... She is superb at developing people and giving folks a chance to grow and be ready for opportunities in their careers. I would wholeheartedly and unreservedly recommend Vicky Walz to anyone seeking to improve their operations, processes, client services or ultimately their bottom line." 

(From former collegue George Bryan, Director, Operations -- recommendation as seen on LinkedIn).

"Vicky, is one of the most professional, client focused/client friendly, effective managers, that I have ever worked with during my 25 years of being in the call center/outsource industry. She is extremely organized and very effective in Championing client issues internally. Her work ethic is off the charts and she fosters a win-win environment. She makes all who work with her productive and effective. Clients enjoy doing business with her. It was a pleasure to work with her and fun too!" 

(From former collegue Bret Butterfield, Business Development Director -- recommendation as seen on LinkedIn).